Given that one is a complete solution and the other a feature, the scale of Resco Inspections’ capabilities is much wider. Microsoft’s Inspection is merely a limited extension of the Work Order service task. The main difference here is that Resco Inspections is a full-fledged solution that can be used to speed up data collection even on its own. While Resco has no limitations in sync filters, Microsoft has several data filter limitations on the entity level (such as limited operators or no condition grouping), and on the profile level (maximum 10 relationships). For example, Business process flows and Activity entities views (emails, tasks, service appointments) are limited to online mode only.
In Field Service 2.0, the offline capabilities are only limited by Microsoft Dynamics 365’s technical setup, while in Microsoft’s Power Platform app, more limitations apply. The Power Platform-based app works in online mode by default, and configuration is necessary to enable its offline capabilities.
Resco’s offline mode is an out-of-the-box feature, so configuration is not necessary. the Power Platform app Offline capabilitiesĪll Resco mobile apps work seamlessly offline and online. Our most sought-after products merged into a single powerhouse solution for in-the-field operations. In June 2020, we introduced our new Field Service 2.0 offering – a powerful combination of everything we’ve learned about mobility in the past 21 years. We wanted to ensure that they can continue moving forward with Resco technology and that none of the time, energy, and resources they invested into mobility so far will go to waste. And after countless discussions with our partners and customers, we started working on a solution to address their concerns and needs. The current Resco-based app will be supported until the summer of 2022. Do they have to go back to ground zero with a new mobile solution and re-train their technicians? Will the new Power Platform-based app be as reliable and powerful as the Resco-based one? Can they rely on it in every scenario? Unsurprisingly, this announcement raised concerns among many existing Microsoft Field Service clients. And last year, Microsoft announced they’ll be rolling out a new Dynamics 365 Field Service Mobile app, based on Power Platform. This partnership between Resco and Microsoft started as a temporary one. And since 2018, Microsoft’s Resco-based Field Service mobile app is provided with every Field Service license. Since 2015, Resco has been filling the mobile gap for Dynamics 365 Field Service.